Frequently Asked Questions
General Questions
What is the shelf life of your products?
Upon receiving your products, we assure a shelf life of 12 months. To extend the longevity of your items, we suggest storing any unopened products in a cool and dry location, away from direct sunlight.
Are all of your products natural?
No; While not all products can be guaranteed to be 100% natural, it is important to note that the soaps, body oil, and body butter that include fragrance oil, may potentially contain artificial fragrances.
Are your products safe for children?
Certainly! Our kids collection has variety of options suitable for children.
We also recommend performing a patch test before using any new products to ensure that they are suitable for addressing your specific concerns.
How should I store your herbal products?
Herbal products should be stored in a cool, dry place away from direct sunlight. Exposure to heat or light can degrade the natural ingredients and shorten the product's shelf life.
Can I use your products if I have a skin condition like eczema or psoriasis?
What should I do if I have an allergic reaction to your product?
If you experience an allergic reaction, discontinue use immediately and cleanse the area with water. If the reaction is severe or persists, seek medical advice. To prevent future reactions, perform a patch test with a small amount of the product on the inside of your wrist or elbow and wait 24 hours to check for any signs of irritation.
Shipping Questions
What shipping method is used?
We ship all orders via United States Postal Service (USPS). We offer Ground Advantage and Priority Shipping.
What is your current processing time?
Once you place your order, it will be processed with 24-48 hours.
What are your shipping costs?
Shipping costs depend on the size, weight, and destination of your order. You can view the shipping options and associated fees at checkout before completing your purchase.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $100. If your order doesn’t qualify for free shipping, you’ll see the applicable shipping fees at checkout.
Can I change my shipping address after placing an order?
Once your order has been processed, it may not be possible to change the shipping address. However, if you realize you’ve made a mistake, please contact us as soon as possible, and we’ll do our best to update the address before the package is shipped.
Can I track my order?
Absolutely! Once your order ships, we’ll send you a tracking number via email. You can use this number to track your package directly on the shipping carrier’s website.
How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method you choose at checkout. Standard shipping typically takes 5-7 business days, while expedited shipping can take 2-3 business days. Once your order ships, you’ll receive a tracking number to monitor the progress of your delivery.
What should I do if my package is delayed?
If your package is delayed beyond the estimated delivery date, first check the tracking information for updates. If you don’t see any progress or need further assistance, feel free to contact our customer service team, and we’ll help you resolve the issue.
Can I ship to a P.O. Box?
Yes, we can ship to P.O. Boxes. However, some shipping methods may not be available for P.O. Box addresses. Please ensure you provide a valid P.O. Box address for shipping during checkout.
What if my package is lost or damaged?
If your package is lost, we (Herbage Body) are not responsible for the loss. If the package arrives damaged, please contact our customer service team with your order number and details about the issue. We will assist you in filing a claim with USPS to either reimburse you for the damaged package and/or help locate a lost package.
Herbal Body Butter
What happens if my body butter melts during transit?
Body butter that melts during transit is still safe to use, but it may lose its whipped texture and become grainy.This is because the fatty acids in the butter solidify at different temperatures.
- Put the body butter in the refrigerator for an hour.
How long will body butters last?
Our Herbal Body Butter are naturally made with no added preservatives. Due to this, our body butter will last for up to one year.
Is it suitable for sensitive skin?
Yes, Herbage Body Butter is made from gentle, natural ingredients and is available in an unscented version called "Bare." This makes it suitable for people with sensitive skin or those who prefer fragrance-free products.
Are there any artificial fragrances or preservatives?
Yes, some of our fragrances are artificial fragrances. Our herbal body butter does not contain any preservatives.
How often should I use the body butter?
You can use Herbal Body Butter daily, especially after bathing or showering, to lock in moisture and keep your skin feeling soft and hydrated throughout the day.
Can I use the body butter on my face?
While our Herbal Body Butter is formulated for the body, the natural ingredients are gentle. However, we recommend testing a small patch on your face first, as facial skin can be more sensitive than body skin.
Can this body butter help with dry or cracked skin?
Absolutely. The combination of rich butters, like Mango Butter and Cupuaçu Butter, and nourishing oils, such as Avocado and Vitamin E Oil, provides deep hydration and helps repair dry, cracked, or rough skin. It is especially beneficial for areas prone to dryness, such as elbows, knees, and feet.
What does Marshmallow Root Powder do for the skin?
Marshmallow Root Powder has soothing properties and is often used to calm irritated skin. It also helps lock in moisture, making it perfect for maintaining soft, hydrated skin.
Turmeric Face & Body Bar
What skin types can use the Turmeric Face & Body Bar?
This bar is designed to suit all skin types. However, it’s especially beneficial for those with oily or acne-prone skin due to its turmeric and tea tree oil ingredients, which help balance and clarify the skin. If you have sensitive skin, we recommend a patch test before full use.
Is it safe to use on the face?
Absolutely. This bar is formulated for both face and body use, making it gentle enough for facial skin but effective on body areas that may need extra attention, such as the back, chest, or shoulders.
Is it suitable for sensitive skin?
While the bar is gentle and natural, it does contain tea tree oil, which may be slightly strong for very sensitive skin types. If you have sensitive skin, try a patch test on a small area first to ensure it’s a good fit.
How often should I use the Turmeric Face & Body Bar?
For best results, use the bar once daily. If you have oily skin, you can use it up to twice a day. For dry or sensitive skin, using it every other day may work best to avoid over-drying.
How long will one bar last?
The longevity of each bar depends on usage, but typically one bar lasts around 1-2 months with daily use. To extend its life, keep it in a dry soap dish between uses to prevent it from dissolving.
What benefits does turmeric provide in this soap?
Turmeric is known for its anti-inflammatory and antioxidant properties, which help reduce hyperpigmentation, dark spots, and acne, giving the skin a more even tone. It can also contribute to a brighter, clearer complexion over time.
Will this soap help with acne and dark spots?
Yes! Turmeric and tea tree essential oil, both included in the bar, are well-known for their acne-fighting properties. Turmeric helps reduce dark spots and hyperpigmentation, while tea tree oil clarifies and soothes blemishes, supporting a clearer complexion.
Will it dry out my skin?
The bar is made with nourishing ingredients like coconut oil, shea butter, and glycerin, which help keep the skin hydrated. If you tend to have dry skin, following up with a moisturizer after cleansing will ensure your skin stays hydrated.
How soon can I expect to see results?
It may take around 30 days or more to notice visible changes in your skin, as it typically requires time for the skin to respond to new products. Consistent use is key for best results.
If my soap fades, is it still effective?
Yes, it’s completely normal for your soap to lighten over time. This doesn’t affect its effectiveness—it’s still just as beneficial!
Can it be used with other skincare products?
Yes, after rinsing the lather off, you can follow up with your regular skincare regimen, such as toner, serum, or moisturizer. It works well with most products, supporting a well-rounded skincare routine.
"We are not associated in any way with the designer brands or their manufacturers."
Fragrance
Aquolina: Pink Sugar (F)
Top Notes
- Spun Sugar
- Raspberry
- Strawberry
Middle Notes
- White Flowers
- Fig Petals
- Sweet Orange
Base Notes
- Powder Musk
- Caramel
- Vanilla
- Red Licorice
BBW: Champagne Toast Type (F)
Top Notes
- Berries
- Tangerine
- Bergamot
Middle Notes
- Bubbly Champagne
- Cyclamen
- Violet Leaves
Base Notes
- Soft Cashmere
- Amber
- Musk
BBW: Cranberry Pear Bellini Type (F)
Top Notes
- Fizzy Pear Nectar
- Lush Apricot
Middle Notes
- Orange Juice
- Orange Flower
Base Notes
- Cranberries
Carolina Herrera: Good Girl Type (F)
Top Notes
- Almond
- Coffee
- Bergamot
- Lemon
Middle Notes
- Tuberose
- Jasmine
- Orange Blossom
- Orris
- Bulgarian Rose
Base Notes
- Tonka Bean
- Cacao
- Vanilla
- Praline
- Sandalwood
- Musk
- Amber
- Cinnamon
- Patchouli
- Cedar
Chanel: Coco Mademoiselle Type (F)
Top Notes
- Grapefruit
- Lemon
Middle Notes
- Rose
- Jasmine
- Mimosa
Base Notes
- Patchouli
- Tonka Bean
- Musk
Chanel: No 5 Type (F)
Top Notes
- Bergamot
- Zesty Citrus
Middle Notes
- Aldehydic Notes
- Rose
- Jasmine
Base Notes
- Vanilla Bourbon
- Sensual Musk
Dolce & Gabanna: Light Blue (F)
Top Notes
- Lemon
- Apple
- BellFlower
Middle Notes
- Bamboo
- Jasmine
- White Rose
Base Notes
- Cedar
- Musk
- Amber
Givenchy: Irresistible Type (F)
Top Notes
- Juicy Pear
- Exotic Ambrette
Middle Notes
- Romantic Rose
- Iris Musk
Base Notes
- Aromatic Cedarwood
- Blond Wood
Ralph Lauren: Beyond Romance Type (F)
Top Notes
- Succulent Raspberry Coulis
- Mandarin
- Bergamot
Middle Note
- Rose Centifolia
- Exotic Jasmine
- Lily of the Valley
Base Notes
- Black Vanilla
- Cashmeran
- White Musks
Versace: Bright Crystal Type (F)
Top Notes
- Cassis
- Bergamot
Middle Notes
- Yuzu
- Pomegranate
- Lotus Flower
Base Notes
- Peony
- Magnolia
- Sheer Musk
Victor & Rolf: FlowerBomb Type (F)
Top Notes
- Calabrian Bergamot
- Crushed Green Tea Leaves
Middle Notes
- Sambac Jasmine
- Centifolia Rose
- Pink Freesia
- White Orchard
Base Notes
- Nude Musk
- Wild Patchouli
- Mysore Sandalwood
YSL: Black Opium Type (F)
Top Notes
- Pear
- Pink Pepper
- Orange Blossom
Middle Notes
- Coffee
- Jasmine
- Bitter Almond
- Licorice
Base Notes
- Vanilla
- Patchouli
- Cashmere Wood
- Cedar
Bare: Unscented (U)
No Fragrance
Egyptian Musk Type (U)
Top Notes
- Bergamot
Middle Notes
- Lilac
- Rose
Base Notes
- Sandalwood
- Musk
MFK: Baccarat Rouge 540 Type (U)
Top Notes
- Lemony Saffron
- Jasmin
Middle Notes
- Gray Amber
- Cedar
- Patchouli
Base Notes
- Ambroxan
- Sensual Musk
Powder Type (U)
Top Notes
- Lemon
- Bergamot
Middle Notes
- Powdery Rose
- Mimosa Flower
- Geranium
Base Notes
- African Violet
- Vanilla
Abercrombie & Fitch: Fierce Type (M)
Top Notes
- Petitgrain
- Lemon
- Orange
Middle Notes
- Lavender
- Geranium
- Jasmine
Base Notes
- Fir Balsam
- Cedarwood
- Musk
Byredo: Biblioteque Type (M)
Top Notes
- Plum
- Cinnamon
Middle Notes
- Leather Accord
- Violet
Base Notes
- Birch Woods
- Patchouli
- Vanilla
Creed: Aventus Type (M)
Top Notes
- Lemon Peel
- Bergamot
- Rain Accord
Middle Notes
- Black Pepper
- Geranium
- Hedione
Base Notes
- Amber
- Soft Woods
- Clear Musk
Chanel: Blue De Chanel Type (M)
Top Notes
- Bergamot
- Orange
- Lemon
Middle Notes
- Black Pepper
- Sea Breeze
- Clary Sage
Base Notes
- Patchouli
- Sandalwood
- Musk
Dior: Sauvage Type (M)
Top Notes
- Bergamot
- Spicy Mandarin
Middle Notes
- Jasmine
- Timur Pepper
- Lavender
Base Notes
- Sandalwood
- Tonka Bean
- Amber
Givenchy: Gentleman Intense Type (M)
Top Notes
- Bergamot
- Basil
- Cardamom
Middle Notes
- Iris
- Cypress
Base Notes
- Cedarwood
- Coumarin
Gucci: Guilty Black Type (M)
Top Notes
- Coriander
- Lavender
Middle Notes
- Orange Flower
- Green Leaves
Base Notes
- Patchouli
- Cedar
Maison Margiela: Jazz Club Type (M)
Top Notes
- Neroli
- Spanish Lemon
- Peppercorn
Middle Notes
- Clary Sage
- Vetiver
- Rum
Base Notes
- Tobacco Leaf
- Vanilla
- Styrax
Ralph Lauren: Polo Black Type (M)
Top notes
- Mango
- Tangerine
- Lemon
Middle notes
- Tonka Bean
- Sage
Base notes
- Sandalwood
- Patchouli
Tom Ford: Arabian Wood Type (M)
Top Notes
- Bergamot
- Green Moss
Middle Notes
- Freesia
- Lily
- Cinnamon
- Rose
- Jasmine
Base Notes
- Timber
- Amber
- Tonka Bean
Versace: Eros Type (M)
Top Notes
- Lemon
- Apple
- Mint
Middle Notes
- Violet
- Jasmine
- Cashmere
Base Notes
- Amber
- Cedarwood
- Vanilla
YSL: L'Homme Type (M)
Top Notes
- Bergamot
- Lime
- Apple
Middle Notes
- Jasmine
- Patchouli
- Vetiver
Base Notes
- Tonka
- Cedarwood
- Amber
- Musk